Privacy Policy

Information Collection

We collect personal information to provide you with tailored travel services, manage bookings, and respond effectively to your enquiries. The types of personal information we may collect include:

• Identity details such as your full name, title, and date of birth where required for bookings or visa support.
• Contact details including your email address, telephone number, postal address, and preferred communication channels.
• Booking and travel details such as destinations, travel dates, accommodation preferences, transportation choices, and any special requests.
• Travel preferences including preferred airlines or hotel brands, class of travel, dietary needs, accessibility requirements, and interests (e.g. beach, city, cultural, adventure).
• Payment information necessary to process your bookings and related services. Where payments are processed through secure payment providers, we may receive only partial payment details (for example, the last digits of your card number) while the provider processes full card data.
• Communication records such as emails, messages submitted via our contact forms, and notes from telephone conversations relating to your enquiries or bookings.
• Website usage information including IP address, browser type, device information, and pages visited, collected through cookies and similar technologies (see the "Cookies and Tracking Technologies" section below).

We typically collect information directly from you when you:

• Visit or interact with our website.
• Submit an enquiry or request via our Contact Us page.
• Request a quote, proposal, or tailored itinerary for holidays, flights, hotels, group travel, corporate travel, or tours.
• Book services with us, either directly or through our representatives.
• Request assistance with visas or other travel documentation.

Data Sharing and Disclosure

To fulfil your travel arrangements and provide a smooth experience, we may share necessary personal information with carefully selected partners and suppliers. These may include:

• Airlines and flight providers to issue tickets, manage bookings, and coordinate changes or special requests.
• Hotels, villas, and accommodation providers to secure your stays and communicate preferences such as room type or accessibility needs.
• Tour operators and local guides to arrange excursions, activities, and guided experiences at your destination.
• Transport and transfer providers including car hire, private transfers, and other ground transport services.
• Visa and immigration partners who assist with the preparation and submission of applications and supporting documents.
• Payment processors and financial institutions who securely handle transactions and fraud checks.
• Professional advisers such as accountants, auditors, or legal advisers, where necessary for business governance or legal claims.

We only share the information that is reasonably necessary for these third parties to perform their services, and we take steps to ensure that your privacy is protected, including through appropriate contractual and security measures wherever feasible.

We may also disclose personal data where required to do so by law, regulation, or a valid request from a public authority, or in order to protect our rights, property, or the safety of our clients and partners.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to provide a smooth browsing experience, understand how visitors use our site, and tailor content that is relevant to your interests.

Through these technologies we may collect information such as:

• Pages visited and time spent on each page.
• Browser type, device information, and approximate geographic location.
• Referring websites or campaigns that led you to our site.

We use this information to enhance website performance, improve usability, and better present our services, including holidays, destinations, and other travel options.

You can manage or disable cookies through your browser settings. If you choose to refuse certain cookies, some parts of the website may not function optimally. For more detail on the types of cookies we use and your choices, please refer to our dedicated Cookie Policy.

Security Measures

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or loss.

These measures may include:

• Using secure servers and encryption where appropriate to protect data in transit and at rest.
• Restricting access to personal information to authorised staff and partners who need it to perform their duties.
• Implementing authentication, access controls, and password policies in our systems and tools.
• Maintaining administrative safeguards, such as staff guidance and confidentiality obligations.

While we work hard to safeguard your data, no method of transmission or storage is completely risk-free. We cannot guarantee absolute security, but we are committed to continuously reviewing and enhancing our protections.

International Transfers

As a travel agency arranging worldwide journeys, your personal information may be transferred to and processed in countries outside the United Kingdom. This is necessary, for example, when we share information with airlines, hotels, tour operators, or other partners located overseas in order to confirm and manage your travel arrangements.

Where we transfer your data to a country that does not offer the same level of data protection as the UK, we take steps to ensure that appropriate safeguards are in place, in line with legal requirements. These may include:

• Using standard contractual clauses or equivalent safeguards approved by relevant authorities.
• Sharing only the minimum information required for the specific service.
• Working with reputable partners who are familiar with and committed to strong privacy practices.

By engaging our services and booking international travel, you acknowledge that such transfers are necessary to deliver the services you have requested.