1. Introduction
These Terms and Conditions outline the rules, responsibilities, and obligations associated with using the website and travel agency services of UHUD TRAVEL LTD ("UHUD TRAVEL", "we", "us", or "our"). By engaging with our online platform or booking through our consultants, you acknowledge that you have read and understood these Terms and agree to be bound by them.
2. Acceptance of Terms
By accessing, browsing, or using our website, submitting an enquiry, or confirming a booking with UHUD TRAVEL LTD, you confirm your acceptance of these Terms and Conditions in full. If you do not agree with any part of these Terms, you must not use our website or services.
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or operational needs. Any updated version will be published on this page with an updated revision date and will become effective upon posting. Your continued use of our website and services after such changes constitutes your acceptance of the revised Terms.
3. Service Overview
UHUD TRAVEL LTD is a UK-based travel agency providing a comprehensive range of travel-related services designed to offer memorable and personalised experiences for individuals, families, groups, and corporate clients. Our services include, but are not limited to:
- Design and arrangement of bespoke holiday packages tailored to your preferences and budget.
- Flight ticket reservations and bookings with a range of international and domestic airlines.
- Hotel and accommodation bookings, including luxury resorts, city hotels, and boutique stays.
- Group travel arrangements for leisure groups, educational trips, and special interest tours.
- Corporate travel planning, including meetings, incentives, conferences, and events.
- Guided tours and excursions operated either directly by us or by carefully selected third-party partners.
- Visa assistance services, including guidance on documentation and application procedures (where available).
- Custom itineraries and travel planning for destinations worldwide.
Further details about our services can be found on the Services, Destinations, Holidays, Flights, Hotels, Groups, Corporate, Tours, and Visas pages of our website.
4. Bookings and Payments
All bookings made through UHUD TRAVEL LTD are subject to availability at the time of reservation and to the specific terms and conditions of the relevant airlines, hotels, tour operators, and other third-party suppliers.
During the reservation process, you will be informed of the payment requirements applicable to your booking, which may include a deposit, staged payments, or full payment in advance. Your booking is not considered confirmed until the required payment has been received and you have received written confirmation from us.
Payments must be made using our approved payment methods, which may include bank transfer, credit or debit card, or other secure payment solutions as communicated to you at the time of booking. By providing payment details, you confirm that you are authorised to use the chosen payment method.
Additional payment-related terms, such as due dates, instalment schedules, surcharges, or currency conversions, may be specified in your booking confirmation or invoice. Please review these carefully, as failure to make payments by the specified deadlines may result in cancellation of your booking in accordance with supplier terms and applicable cancellation charges.
5. Cancellations and Refunds
Cancellations by you must be made in accordance with the guidelines and deadlines set out in your booking confirmation and the relevant supplier terms. Certain bookings may be non-refundable or may incur partial or full cancellation charges depending on how far in advance the cancellation is made.
Where a refund is permitted, it will be processed in line with our refund policy and the applicable supplier rules. Refund amounts may be reduced by administrative fees, cancellation charges, or non-recoverable costs. Refunds will usually be made using the same payment method used for the original transaction, unless otherwise agreed.
In some circumstances, changes to your booking (such as date changes, name changes, or route changes) may be treated by suppliers as a cancellation and rebooking, and may therefore be subject to additional costs. Any such implications will be communicated to you during the change request process wherever reasonably possible.
6. Pricing and Changes
Prices displayed on our website, marketing materials, or quotations are typically based on live or periodically updated information from our suppliers and are therefore subject to change without prior notice. Prices are only guaranteed once full payment has been received and your booking has been confirmed in writing.
While we make every reasonable effort to ensure the accuracy of the prices and information presented, occasional errors, omissions, or technical issues may occur. In the event that we identify a material pricing discrepancy or significant error after you have made a booking request or payment, we reserve the right to correct the error and will promptly inform you. You will then have the option to accept the revised price or cancel the booking and receive any applicable refund.
Suppliers and governing authorities may impose additional charges, taxes, surcharges, or fees (for example, city taxes, resort fees, or fuel surcharges) which may not be included in the initial price. Where known, we will advise you of such charges; however, you remain responsible for paying any such additional amounts imposed after booking.
7. User Responsibilities
When using our website or booking our services, you agree to:
- Provide accurate, complete, and up-to-date personal, contact, and travel information for yourself and any other travellers included in your booking.
- Ensure that all travellers meet the entry requirements of their chosen destination, including possession of valid passports, visas, health documentation, and any other required permits.
- Comply with all applicable laws, regulations, and customs of the countries you visit or transit through, as well as any rules or policies of airlines, hotels, tour operators, and other suppliers.
- Review all booking confirmations, itineraries, and travel documents provided to you and promptly notify us of any discrepancies or concerns.
- Use our website and communication channels in a lawful manner and not engage in any activity that may damage, disrupt, or impair our systems or services.
You are responsible for ensuring that your contact details remain accurate and accessible so that we and our suppliers can provide important updates about your travel arrangements.
8. Liability Disclaimer
In many instances, UHUD TRAVEL LTD acts as an agent on behalf of airlines, hotels, tour operators, transport providers, and other third-party suppliers. Your contract for the provision of travel services is often with the relevant supplier, whose own terms and conditions will apply in addition to these Terms.
While we take care in selecting reputable partners and accurately presenting travel options, we cannot accept responsibility for the acts, errors, omissions, or defaults of third-party suppliers, nor for any loss, damage, injury, delay, or expense arising from their actions or from circumstances beyond our reasonable control, including but not limited to force majeure events, natural disasters, pandemics, civil unrest, industrial disputes, or changes in governmental regulations.
Nothing in these Terms seeks to exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. However, to the fullest extent permitted by law, our aggregate liability to you in connection with any booking or use of our services shall be limited to the total amount paid to us for the specific booking from which the claim arises.
9. Intellectual Property
All content on this website, including but not limited to text, copy, itineraries, graphics, logos, icons, photographs, videos, design elements, and layout (collectively, the "Content"), is the intellectual property of UHUD TRAVEL LTD or is used under appropriate licence or credit, unless otherwise stated.
Except for your personal, non-commercial use of the website, you may not reproduce, modify, adapt, distribute, publish, transmit, display, or create derivative works from any part of the Content without our prior written permission or the permission of the relevant rights holder. Unauthorised use of the Content may constitute a violation of copyright, trademark, or other intellectual property laws.
10. Privacy Policy Reference
Your privacy and the protection of your personal data are important to us. The way in which we collect, use, store, and protect your personal information, as well as your rights under data protection law, is explained in our Privacy Policy.
By using our website or booking our services, you acknowledge that you have been informed about our data handling practices and consent to the collection and use of your information in accordance with the Privacy Policy. We encourage you to review the Privacy Policy before providing any personal data or confirming a booking.
11. Governing Law
These Terms and Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, your use of our website, or any booking made with UHUD TRAVEL LTD.
12. Contact Details
If you have any questions, concerns, or requests relating to these Terms and Conditions, or if you would like further clarification before proceeding with a booking, please contact us using the details below:
UHUD TRAVEL LTD
603 Fulham Road,
London, England, SW6 5UA
Phone: +442073536170
Email: [email protected]
For general travel enquiries, quotations, or booking assistance, you may also use the secure form available on our Contact Us page.